Refund policy

At Alma de Café, we stand behind the quality of every bag we ship.

Due to the perishable nature of coffee, all sales are final and we do not accept returns.

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at orders@almadecafe.co.

We may request a photo of the product to help resolve the issue quickly.

We will provide a replacement or issue a refund as appropriate.

If your order is lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

Due to the nature of our product, all coffee purchases are final sale and cannot be returned.

Coffee taste is subjective. We do not offer refunds based on personal taste preferences.

Approved refunds will be issued to your original payment method within 5–10 business days.

Subscription orders are processed automatically based on your selected delivery schedule.

Because each order is roasted and prepared shortly after processing, subscription charges are non-refundable once processed.

If you need to make changes, please do so at least 48 hours before your next billing date.

We’re here to ensure you have a great experience with Alma de Café. If anything isn’t right, just let us know.